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Memorial Day weekend. Carol needs to get her car inspected for the new tags. She goes to her usual spot on our corner of Montana – Lube Express. She gets her oil changed there as well. Why? I have no clue. It\u2019s not like I won\u2019t change it. Maybe she trusts Lube Express more than me? Perhaps I should revisit our relationship.<\/p>\n
I have always been leery of Jiffy Lubes and the like. They give you a cheap oil change and hope to get a bigger sell out of you when they try to tell you your engine is blown and they can fix it for $1000. Flash back to my first job at a full service gas station where I was told that when I add air to the customers’ tires and see a puff of dust come from the wheels, to inform the customers that they should get their brakes serviced. And guess who just happened to services brakes? Yeah. That guy was a crook.<\/p>\n
Carol told them she needed an inspection, oil changed, and top off all the fluids. One time, I did have them change my oil. And cabin filter, because, that\u2019s a real bitch to get to. And there they were, showing me my filthy-ass cabin filter I was thinking about replacing. I also witnessed them tightened up my exhaust manifold bolts which I also was thinking about hitting but didn\u2019t say anything to them. So I thought to myself, wow, these guys really are cool. Maybe they aren\u2019t all bad.<\/p>\n
Inspection performed and oil changed, the lady told Carol she had checked her coolant and it was bad. Caked up. Smelled bad. Could be from a blown head gasket. Carol told her that they had just replaced it last year. She asked her to just top it off. The lady refused to top it off since it needed replacing. Carol asked if they had aired up the tires too. The lady told her that they had aired them up. They did not air them up. The tire pressure was all over the place. They didn\u2019t touch them. She was mad.<\/p>\n
Just after her experience, she received one of those emails asking for a review of her experience. And she let them have it. So much so, that on the June 4th, the regional manager called her up to get more information about her experience. He couldn\u2019t believe what he was reading. Or Hearing. He asked her to go to any other Lube Express of her choice, free of charge, so they could inspect and top off all the fluids. They wanted to make it right.<\/p>\n
Carol went to the Zaragoza Lube Express and they checked everything out. Including the coolant. Nothing was wrong. It was low, but in good condition. With the regional manager on speakerphone after that, he asked Carol about what the original lady had told her because he couldn\u2019t really hear it well from their video recording of the event, which they were tracking. No they didn\u2019t check her fluids. No they didn\u2019t check her tires. Did that lady really tell her that it could be from a blown head gasket? Carol confirmed. She also told him the she is old enough and has been poor enough to know what a blown head gasket feels and smells like. And that wasn\u2019t it.<\/p>\n
Kudos to Lube Express for making it right. Guess there are still some good people left in the business.<\/p>\n","protected":false},"excerpt":{"rendered":"
Memorial Day weekend. Carol needs to get her car inspected for the new tags. She goes to her usual spot on our corner of Montana – Lube Express. She gets her oil changed there as well. Why? I have no clue. It\u2019s not like I won\u2019t change it. Maybe she trusts Lube Express more than […]<\/p>\n","protected":false},"author":1,"featured_media":1321,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[316],"tags":[689,688,335],"class_list":["post-1322","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-a-day-in-the-life","tag-inspection","tag-lube-express","tag-oil-change"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.basilweb.net\/blog\/wp-content\/uploads\/2026\/06\/99A0217D-0898-4C1E-8D3A-8D4B2F0A9443.jpeg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/posts\/1322","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/comments?post=1322"}],"version-history":[{"count":2,"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/posts\/1322\/revisions"}],"predecessor-version":[{"id":1324,"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/posts\/1322\/revisions\/1324"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/media\/1321"}],"wp:attachment":[{"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/media?parent=1322"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/categories?post=1322"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.basilweb.net\/blog\/wp-json\/wp\/v2\/tags?post=1322"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}