Navigation Bar: Office>Return Receipt Request
Last updated: Saturday, June 12, 2004 23:09
Disclaimer: This is one way to handle a return receipt. You may prefer to handle it in another way. Also, this was done in Entourage 2004. Instructions for Entourage v.X should be the same, but some of the menu options may differ.
To set up Entourage for requesting a return receipt, you need to create a duplicate account of the e-mail account that you want to send a return receipt from. To do this, open your Account Settings by either selecting Account settings... from the Entourage menu, or by selecting Accounts from the Tools menu. This brings up the Accounts window.
Double click the account that you want to create a return receipt from, and make sure you copy all of the information available in every tab and field. Close out that window. Click on the New button. This will bring up the Account Setup Assistant. Click on the Configure account manually button at the bottom of this window.
This will bring up the New Account window.
Select the type of account from the pull down menu (either POP, IMAP, or Hotmail/MSN) and click on the OK button. This will bring up the Edit Account Window that looks just like the one you looked at earlier, but it will be blank. You need to fill in all the information exactly as it was in the other e-mail account, but give it a different Account name. One that you will be able to identify as the account you want to use for requesting return receipts. My regular account is called BasilWeb. I named the account I want to request return receipts from BasilWeb Return Receipt. Be sure to note any details contained in the Click here for advanced receiving options, and Click here for advanced sending options. Do not check the Include this account in my "Send & Receive All" schedule box. It should look something like this:
Now, click on the Options tab of the Edit Account window. In the Header field, type in:
Disposition-Notification-To
In the Value field type in the e-mail address for your account. Everything else should be the same as your original e-mail account. It should look something like this:
Once you have finished that, click on the OK button. You should now see your new return receipt account listed in the Accounts window. Close the Accounts window.
Whenever you want to send a message with a return receipt, just click on the e-mail account in the From (see picture below) field of your message, and select your newly created return receipt account.
You are now ready to request return receipts, and respond to return receipts.
Give it a shot - send an e-mail to yourself requesting a return receipt. You'll
see your newly created reply to a return receipt rule in action.
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